Frequently Asked Questions
💎 What materials do you use?
We use lead- and nickel-free plated settings paired with fine Austrian crystal, along with carefully chosen vintage elements and unique metal finishes. Every piece is designed to be as comfortable as it is beautiful!
📱 Is there an app I can shop from?
Yes! Our app is the best way to shop Rachel Marie Designs.
Get exclusive drops, early access, and app-only perks.
📲 [Download it here – link to App Store & Google Play]
🛒 Where can I buy Rachel Marie Designs jewelry?
You can shop right here on our website, through our app, or at select specialty boutiques across the U.S. (Check your favorite local shop — they might just carry us!)
📦 How long does shipping take?
Most orders ship within 3–5 business days. You’ll get a tracking number as soon as it’s on the way! During busy seasons or special releases, it may take a bit longer — but we promise it’s worth the wait.
💌 Do you offer international shipping?
At this time, we currently ship within the U.S. only — but stay tuned! We’re always looking for ways to bring RMD sparkle to more jewelry lovers.
🎁 Can I send a gift?
Absolutely! We love helping you make someone’s day. Add a note at checkout and we’ll include a handwritten card with your message. All pieces arrive in cute packaging, ready to gift.
🧼 How do I care for my RMD jewelry?
To keep your pieces sparkling:
• Avoid contact with water, perfume, or harsh chemicals
• Store in a dry place (or in our cute packaging!)
• Give them a gentle polish with a soft cloth if needed
🛍️ Do you accept returns or exchanges?
We want you to love your purchase! If something’s not quite right, reach out within 7 days of receiving your order. We accept returns or exchanges on unworn items in original condition. See our Returns Policy for details.
✨ Do you offer custom pieces?
While we don’t offer full custom orders at this time, we do offer exclusive and limited-edition pieces in seasonal collections. Be sure to check the app and follow us on Instagram to snag them before they’re gone!