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Frequently Asked Questions

Have questions? We’ve got sparkle-covered answers. ✨

We use lead- and nickel-free plated settings paired with fine Austrian crystal, along with carefully chosen vintage elements and unique metal finishes. Every piece is designed to be as comfortable as it is beautiful!

Yes! Our app is the best way to shop Rachel Marie Designs.

Get exclusive drops, early access, and app-only perks.

📲 [Download it here – link to App Store & Google Play]

You can shop right here on our website, through our app, or at select specialty boutiques across the U.S. (Check your favorite local shop — they might just carry us!)

Most orders ship within 3–5 business days. You’ll get a tracking number as soon as it’s on the way! During busy seasons or special releases, it may take a bit longer — but we promise it’s worth the wait.

At this time, we currently ship within the U.S. only — but stay tuned! We’re always looking for ways to bring RMD sparkle to more jewelry lovers.

Absolutely! We love helping you make someone’s day. Add a note at checkout and we’ll include a handwritten card with your message. All pieces arrive in cute packaging, ready to gift.

To keep your pieces sparkling:

• Avoid contact with water, perfume, or harsh chemicals

• Store in a dry place (or in our cute packaging!)

• Give them a gentle polish with a soft cloth if needed

We want you to love your purchase! If something’s not quite right, reach out within 7 days of receiving your order. We accept returns or exchanges on unworn items in original condition. See our Returns Policy for details.

While we don’t offer full custom orders at this time, we do offer exclusive and limited-edition pieces in seasonal collections. Be sure to check the app and follow us on Instagram to snag them before they’re gone!

Still need help?

No problem! Just reach out to our friendly team at info@rmdjewelry.com — we’re here to help!
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